Technical Support

Dear Customers,
Our support team would be glad to help you with your inquiry.

We process your requests sent to the email support@waviot.com.

Please provide us with the following information about your request – it will help us to respond quickly:

• Description of the problem and a step-by-step sequence of operations that caused it (if possible)
• Device serial number or modem ID – if the issue is related to a device
• URL to the problem object in the WAVIoT MDM or WAVIoT HES systems
• A detailed description of your request
• ID of base station and also photos of the installed base station and antennas– if the issue is related to wireless connectivity
• Contact details of the person in charge of the customer account in WAVIoT IoT platform (full name, email and the phone number)
• Any additional details that may help us with solving your issue