Our support team would be glad to help you with your inquiry.
We process your requests sent to the email firstname.lastname@example.org.
Please provide us with the following information about your request – it will help us to respond quickly:
- Description of the problem and a step-by-step sequence of operations that caused it (if possible)
- Device serial number or modem ID – if the issue is related to a device
- URL to the problem object in the WAVIoT MDM or WAVIoT HES systems
- A detailed description of your request
- ID of base station and also photos of the installed base station and antennas– if the issue is related to wireless connectivity
- Contact details of the person in charge of the customer account in WAVIoT IoT platform (full name, email and the phone number)
- Any additional details that may help us with solving your issue